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The Trusted Love Story

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In 2001, Michael and Melinda Wilhelm set out to create a company that embodied their commitment to the senior community and access to quality health care. Recognizing a void in the marketplace for an entity that truly assisted Medicare beneficiaries in making the right choice for their health care needs, the Wilhelms launched Trusted Senior Specialists (TSS), from a small home office in Houston, Texas. TSS rapidly became the missing link in the Medicare chain, a revolutionary agency dedicated to serving as a trusted source for sound, comprehensive, customized advice and enrollment assistance for Medicare beneficiaries.  “People are searching for a place to turn to for trusted help,” Michael Wilhelm says.

“Going through the myriad of Medicare choices can be daunting, especially in a changing political climate that can dramatically affect our healthcare system.”

The Wilhelms soon recruited a handful of agents in those early days, each missioned to educate, equip, and empower prospective and current Medicare beneficiaries to make informed decisions concerning their health care plans. 

Even Michael Wilhelm was surprised by some of the things he discovered when he recently became eligible for Medicare. “I thought I could keep my personal physician until I found out he wasn’t accepting any more Medicare patients,” he says.

“I learned firsthand that surprises like this, and many others, are commonplace. I felt like I was kicked to the curb and I was angry. Thank goodness I was able to depend on my team to calm me down while having to choose another family physician. That's why, more than ever before, it is important that the healthcare decision you make is the right one,” says Michael.


“We strive to educate, advocate, answer questions, and empower people to make informed healthcare benefit decisions."


Michael and Melinda Wilhelm discovered the power of altruism when they decided to help eligible Medicare beneficiaries step through and compare plan options—free of charge. It wasn’t about personal gain or building a big company, the Wilhelms simply wanted to use their insurance industry knowledge to help clients make sense of what can seem like a dizzying array of Medicare choices. 


Vowing to always prioritize their Medicare customers--treating each one like family--TSS quickly gained a reputation in the Houston area for thorough, reliable service, integrity, and most importantly, love


One family at a time, Michael, Melinda, and the rest of their dedicated team rapidly expanded TSS into the Better Business Bureau A+ rated, consecutively BBB award-winning and BBB Pinnacle Award-winning insurance agency that it is today, staffed with over 5,000 agents throughout the United States. 

TSS agents continue take a daily, heartfelt pride in uniquely being able to assist the needs of thousands of beneficiaries nationwide, in selecting the Medicare insurance plans, and also, Life and Cancer insurance plans, and Annuity products, that are right for their lives.


 Let TSS’s agents conduct a personal needs analysis and help define the right plan for you instead of trying to wade through all of the information on your own. When helping you decide which plan to select, TSS will take into account your overall health, doctors, prescriptions, and out-of- pocket threshold. (Note: Most couples will not be enrolled in the same plan due to unique needs.) There are special plans for those with diabetes and/or heart disease, depending on your service area. If you have a Medicare plan and have developed health issues since you originally enrolled, TSS will review your current plan, determine if a different plan may better serve you, and then help you change plans if it’s in your best interest to do so. Also, be aware that Medicare plans are subject to change every year. Although your health situation may not have changed, it’s wise to speak with a TSS agent to ensure your current plan still meets your needs.


To read the Living Magazine article, click HERE!


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